Insurance & Billing

Hematology Oncology Associates, P.C. are physician providers for most major health plans in our region.  We will bill your insurance company directly and in most cases, will bill your secondary insurance company.  PLEASE BE SURE TO NOTIFY OUR OFFICE OF ANY INSURANCE CHANGES.  We will be glad to help you with any billing or insurance questions you may have regarding your account with us.  Just call our business office at (541) 774-5853 between 8:30 a.m. and 4:30 p.m.  Our business office is located at 2828 E. Barnett Road, Medford, OR  97504.

REFERRAL AND PRIOR AUTHORIZATIONS

Your insurance company may require a referral and/or prior authorization for all visits and treatments.  This sometimes takes about on week to process, so please realize that we do need this prior to your scheduled appointment or treatment.  We will assist you in preauthorization and referral requirements for your particular plan.

CREDIT POLICY

Insurance generally pays a portion of your total charges, but there may be a balance due because of co-payment, deductibles, or services that are not covered.  Co-pays are always due at the time of service, prior to seeing the doctor or having your treatment and cannot be waived.

For our patients without insurance, we offer counseling and credit terms to assist you.  Please let us know when you make your appointment if you do not have insurance.  We have access to resources to assist you.  New patients without insurance will be required to pay $100 at the time of their appointment.  The $100 will be applied to the total charges due and does not necessarily represent the total charges for the initial visit.  If there is an unusual financial situation, we encourage you to contact our business office where they will be happy to discuss arrangements for payment. 

For your convenience, we accept VISA, MasterCard and American Express.  Outstanding balances after insurance payment are subject to 1.5% interest per month on the balance due, compounded monthly for an effective annual interest rate of 18%.